Skip to content

Category: Business

Employee Retention

Employee Retention: Learning & Development Opportunities – Part 3

In today’s fast-paced and ever-evolving business world, contact centres constantly seek ways to improve their productivity, efficiency, and standards. One of the most critical factors in achieving these goals is through continuous learning & development (L&D) of employees.

L&D refers to enhancing employees’ knowledge, skills, and competencies through various training, coaching and other development activities. Contact centres can cultivate a highly skilled and motivated workforce by investing in their employee’s professional growth. This investment improves performance, job satisfaction, and high employee retention rates.

Read More …
Staff Retention

Staff Retention: Effective Leadership for Positive Results – Part 2

Leadership is a multifaceted concept, with different interpretations depending on each person’s experiences. It often involves empowerment, inspiration, influencing others, crafting a clear vision & creating purpose, striving for excellence and leading with integrity. Leadership is also a pivotal factor in employee retention, with effective leadership correlating to high staff retention rates.

Read More …
Staff Recruitment

Staff Recruitment: Positive Impacts on Retention Rates – Part 1

Once upon a time, a business had a high contact centre staff turnover and needed extra help. So they decided to advertise to find the perfect match to join the team. Everyone put their heads together to create the wish list of the ideal candidate – the so-called ‘unicorn’ candidate. But as we all know, a unicorn candidate is a person that is seemingly impossible to find.

Read More …