About Us
At 24/7 Contact Solutions, we provide high-quality Australian based Contact Centre Services.
Our People. Your Business. Partnered Solutions
We put people first and see each call as an opportunity to connect, providing a quality service to our clients and their callers. It is our commitment to a solution-focused approach that has seen us consistently deliver the best outcome time after time.
24/7 Contact Solutions was formed during the early days of the pandemic and filled a much-needed space in clinical and nonclinical telehealth staffing. Since then, we have continued to grow, becoming an agile and reliable service provider for some of Australia’s largest national organisations and governments. Our team has expanded to include a broad skill base and includes: agents, team leaders, assessors, case managers, coordinators, auditors, educators/trainers and more.
We can provide a qualified and experienced contact centre solution for short-term and long-term campaigns. With a highly adaptable workforce, we specialise in supporting clients who require service with minimal notice, from a crisis or natural disaster to a sudden surge in call centre requirements for any reason.
WHY CHOOSE US?
At 24/7 Contact Solutions, we have experience across broad industry sectors, from healthcare to insurance and travel.
With an extensive workforce of experienced clinical and non-clinical agents available at minimal notice, we can support your business to quickly and effectively deliver a positive customer experience.
Our motivation to achieve the highest standards as an organisation means we partner with our clients to implement and integrate tailored solutions that exceed expectations in every campaign.
If you’re looking for an exceptional workforce solution, look no further than 24/7 Contact Solutions.
Our experience and ability to foster respect and excellence – continue to set us apart.
Mission Statement
We champion the highest standard of customer service, working with our clients at every step to create optimal business solutions for them and their customers.
Our Values
PASSION. INTEGRITY. EXCELLENCE. RESPECT.
At 24/7 Contact Solutions, our values are more than just words on a page – they are at the heart of everything we do. Our values guide our team and challenge our business to achieve optimal results, whatever the task.
PASSION.
Passion is the foundation on which we continue to build the confidence and productivity of our team. Effective leadership, mentoring and fostering a desire for betterment have seen our name become synonymous with quality and expertise. When we connect our passion with purpose, we can do anything.
INTEGRITY.
We are proud to have established a team that believes in providing an honest, transparent, and dependable service. We are committed to doing the right thing, the right way, and our clients know they can count on us.
EXCELLENCE.
Our team strives for excellence to ensure every task, however small, is followed through to completion. Our commitment to constantly improving our service, and supporting our team to be their best, pushes us forward and motivates us to always achieve excellence.
RESPECT.
A deep respect for one another and our clients is the cornerstone of 24/7 Contact Solutions success. Our high regard for our clients, colleagues and partners reflect our belief in equity and dignity. We strive to provide a positive service experience for all.
We believe offering a high level of service to our clients and staff is paramount to the success of our business. We are available 24 hours a day, seven days a week.
That is our commitment yo you.