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Non-Clinical Telehealth

We understand that to provide a high-quality service, non-clinical telehealth agents are an essential key to success.

 

Offering non-clinical telehealth expertise 24/7 Contact Solutions, Australian based Contact Centre Services

Elevate your customer journey

At 24/7 Contact Solutions, we specialise in outsourcing non-clinical telehealth agents, helping connect your business with your customers, ensuring they receive the best possible service.

From priority caller assistance and appointment bookings to complaint resolution and surveys our Non-Clinical Telehealth agents specialise in:

  • Emergency response communication
  • Appointment booking
  • Pre-assessments
  • Process referrals
  • Connect consumers with resources
  • Case Management
  • Virtual Medical Receptionists

Priority Caller Assistance

24/7 Contact Solutions has a proven track record in setting up and running services aiding the most vulnerable people across Australia. Entrusted to run services with priority callers throughout the pandemic, 24/7 Contact Solutions provided case management for the most vulnerable. We assisted callers in arranging emergency care, accessing pandemic response services, and organising medical assistance. We became experts in navigating the new landscape which emerged and built strong networks with the organisations we worked alongside. We provided genuinely impactful case management for priority groups who required our specialist end-to-end case management.

Supporting vulnerable communities 24/7 Contact Solutions, Australian based Contact Centre Services

Scheduling and Appointment Booking

24/7 Contact Solutions were responsible for booking medical & vaccination appointments and assisting callers in accessing those appointments throughout the pandemic. The service included utilising solutions such as SMS messaging, inbound calls, outbound calls, interpreting and relay technologies.

Medical Assistance

As part of the pandemic response, our team have been responsible for ensuring that those impacted had access to the required resources. We were responsible for communications between our clients and GP practices to facilitate adequate care and access to anti-viral medication. Our attention to detail and organisational values of respect and integrity resulted in the selection of 24/7 Contact Solutions’ non-clinical agents for this service. industries we service Our vastly experienced team leaders and managers have been at the forefront of implementations across many industries. We take great pride in our agile business structure and capacity to adapt to diverse organisational requirements.

Customer Surveys

Our 24/7 Contact Solutions agents are experienced in providing customer survey support. Our agents are available to ensure customers have a positive experience when taking the survey, troubleshoot any technical issues that may arise during the survey process, and provide guidance and assistance to customers who may have questions or need help understanding the survey.

solutions we offer

Available across Australia, we provide excellent customer service and the best onshore customer-centric solutions for our clients.

As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.