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BLOGS

A collection of articles and expert insights into industries and contact centre services.

Blog Categories
Self-Care for Caregivers

Starting the New Year Well: Prioritising Self-Care and Well-Being

As we step into a new year, it’s a time for reflection, renewal, and setting goals. For nurses and carers, this time is especially important, as we continue to give so much of ourselves to the care and well-being of others. While caring for patients is always at the heart of our work, it’s essential that we also focus on our own health and well-being. After all, the better we take care of ourselves, the better we can care for others.

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Cybersecurity Crisis Response

Cyber Security Crisis Response: The Vital Role of Contact Centres

The digital age has opened unprecedented opportunities for connectivity and innovation, but it has also brought forth new challenges in the form of sophisticated cyber threats. Malicious individuals and groups, driven by a myriad of motives ranging from financial gain to blackmail and more, relentlessly target sensitive information, especially within the health sector where people are highly vulnerable.

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Agent Well being

Agent Well-Being Connection to Customer Service

In the fast-paced world of contact centres, the heartbeat of success is the well-being of frontline agents. These dedicated individuals are the organisation’s ambassadors, handling daily a wide range of customer inquiries and concerns across various communication channels. But how can we ensure their well-being, nurturing their contentment and resilience? The key lies in equipping them with effective strategies and best practices for both their physical and emotional health. Let’s explore the vital role of agent well-being in delivering exceptional customer service and provide insights into achieving them.

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Key Competencies Clinicians Virtual healthcare

Key Competencies for Clinicians in Virtual Healthcare

The adoption and acceptance of virtual healthcare services in Australia have significantly grown, leading to substantial transformations and improvements in remote healthcare delivery. These enhancements range from increased patient involvement and engagement to healthcare, healthcare accessibility and overall quality of care. However, this strategic shift also demands a unique set of key competencies from clinicians.

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Clinical Trial Recruitment

Enhancing Clinical Trial Recruitment with Contact Centre Collaborations

Developing new medicines, treatments and medical devices is an exciting process that comes with a great deal of planning and strategy. In addition, with a highly regulated industry, maintaining compliance and integrity and upholding ethical standards are essential for a successful clinical research outcome. With these considerations in mind, let’s examine one process component: clinical trial recruitment.

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Nuturing social connections

Nurturing Social Connections

Nurturing social connections becomes increasingly important, particularly for our vulnerable older community members who faced significant challenges during the COVID-19 pandemic. This article offers insights into their feelings and concerns, along with practical tips to support them.

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