INDUSTRIES
We take great pride in our agile business structure and capacity to adapt to diverse organisational requirements. We are big enough to compete but small enough to care.
Experienced Implementation
Our vastly experienced team leaders and managers have been at the forefront of implementations across many industries, from healthcare and its broad industry needs to travel and emergency response.
We bring expertise, efficiency, understanding and compassion to all our work. We build first-class employee case management tools that ensure we can handle complex situations. Our customised service allows us to adapt quickly to meet a range of potential solutions across diverse organisational structures.
Understanding the needs of different industries and organisations is critical. This insight allows us to pivot and adapt to any challenge.
COMMERCIAL
We understand that the commercial world has wide-reaching requirements when it comes to working with contact centres, but there is one factor that persists – the need for excellent customer service.
EMERGENCY RESPONSE & UPSCALING
We understand the importance of adaptability. Our team have a track record of working as an outstanding outsourcing team for unplanned emergency upscaling.
FINANCE
We understand that customer service and support within the financial industry requires an understanding of the services offered, regulations and compliance requirements that govern them.
GOVERNMENT
We understand that people in Australia rely on local, state and federal government agencies for reliable support & services.
HEALTHCARE + MEDICAL
We understand the healthcare sector requires teams to work together within their organisations and partner externally to achieve the best outcomes.
INSURANCE
We understand that when disaster strikes a community there is little, if any, advanced warning. Our team have the ability to adapt quickly and implement services with minimal notice.
NOT-FOR-PROFIT
We understand the not-for-profit sector does important and meaningful work which has a real impact on people’s lives nationally and globally.
PHARMACEUTICAL
e understand that clinical research is a highly regulated and complex industry and that accuracy and compliance are of the utmost importance.
TRAVEL
We understand the numerous complexities travel can bring. Our experienced team ensures we adapt and find solutions to circumstances from lost luggage and stranded travellers to life-threatening situations.
experts in the business
Providing high quality Australian based Contact Centre services and working with some of the largest national organisations and governments across Australia, we are confident our team can meet the demands of any industry.
As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.