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INDUSTRIES

We take great pride in our agile business structure and capacity to adapt to diverse organisational requirements. We are big enough to compete but small enough to care.

Offering call centre solutions to a variety of Industries 24/7 Contact Solutions, Australian based Contact Centre Services

Experienced Implementation

Our vastly experienced team leaders and managers have been at the forefront of implementations across many industries, from healthcare and its broad industry needs to travel and emergency response.

We bring expertise, efficiency, understanding and compassion to all our work. We build first-class employee case management tools that ensure we can handle complex situations. Our customised service allows us to adapt quickly to meet a range of potential solutions across diverse organisational structures.

Understanding the needs of different industries and organisations is critical. This insight allows us to pivot and adapt to any challenge.​

Offering call centre solutions to the commercial Industry 24/7 Contact Solutions, Australian based Contact Centre Services

COMMERCIAL

We understand that the commercial world has wide-reaching requirements when it comes to working with contact centres, but there is one factor that persists – the need for excellent customer service.

EMERGENCY RESPONSE & UPSCALING

We understand the importance of adaptability. Our team have a track record of working as an outstanding outsourcing team for unplanned emergency upscaling.

 

Offering call centre solutions to the Emergency Response Industry 24/7 Contact Solutions, Australian based Contact Centre Services
offering call centre solutions to the Finance Industry 24/7 Contact Solutions, Australian based Contact Centre Services

FINANCE

We understand that customer service and support within the financial industry requires an understanding of the services offered, regulations and compliance requirements that govern them.

GOVERNMENT

We understand that people in Australia rely on local, state and federal government agencies for reliable support & services.

 

Offering call centre solutions to Australian governments 24/7 Contact Solutions, Australian based Contact Centre Services
Offering call centre solutions to the Healthcare and Medical Industry 24/7 Contact Solutions, Australian based Contact Centre Services

HEALTHCARE + MEDICAL

We understand the healthcare sector requires teams to work together within their organisations and partner externally to achieve the best outcomes.

INSURANCE

We understand that when disaster strikes a community there is little, if any, advanced warning. Our team have the ability to adapt quickly and implement services with minimal notice.

Offering call centre solutions to the Insurance Industry 24/7 Contact Solutions, Australian based Contact Centre Services
Offering call centre solutions to the Not-for-profit Industry 24/7 Contact Solutions, Australian based Contact Centre Services

NOT-FOR-PROFIT

We understand the not-for-profit sector does important and meaningful work which has a real impact on people’s lives nationally and globally.

PHARMACEUTICAL

e understand that clinical research is a highly regulated and complex industry and that accuracy and compliance are of the utmost importance.

Pharmaceutical Industry 24/7 Contact Solutions, Australian based Contact Centre Services
Offering call centre solutions to the Travel Industry 24/7 Contact Solutions, Australian based Contact Centre Services

TRAVEL

We understand the numerous complexities travel can bring. Our experienced team ensures we adapt and find solutions to circumstances from lost luggage and stranded travellers to life-threatening situations.

experts in the business

Providing high quality Australian based Contact Centre services and working with some of the largest national organisations and governments across Australia, we are confident our team can meet the demands of any industry.

As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.