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goVERNMENT

We understand that people in Australia rely on local, state and federal government agencies for reliable support & services.

Offering call centre solutions to Australian governments 24/7 Contact Solutions, Australian based Contact Centre Services

Approved Government Provider

24/7 Contact Solutions has a proven track record partnering with all levels of Government by assisting with a multitude of campaigns from health and transport to emergency responses. The team champions the highest standard of customer service, data compliance, documentation management, assessment, analysis, reporting and other administrative tasks.

We operate with exceptional attention to detail ensuring security governance and complete adherence to the Australian Privacy Act.

We work with our clients and their customers to create an optimal outcome and believe that integrity is essential to each campaign. Our team strive to to provide services aligned to our core values and those of our Government partners.

We’ve collaborated with Australian Government Agencies and worked closely with other Government departments to provide essential public services such as:

  • financial assistance assessment
  • general information for individuals and businesses
  • physical and mental health support
  • clinical triage and assessment
  • contact tracing
  • working with vulnerable communities to arrange priority customer support
  • customer surveys
  • policy interpretation

solutions we offer

As an approved provider, partnering with some of the largest national organisations and Governments across Australia, we understand what is required regarding compliance, security and privacy.

As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.