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Customer Service

We understand that exceptional customer service is the cornerstone of every successful business – our dedicated team goes above and beyond with a reputation for exceeding client expectations.

Exceptional Customer Service

Delivering on the promise of exceptional customer service

Versatility and adaptability across diverse industries ensures we have the capability to deliver a professional and bespoke solution that exceeds business requirements.

Our vastly experienced team of well trained customer service representatives have extensive experience across a plethora of industries. Their proven track record transferring skills and managing high pressure roles ensures they are capable of taking on new challenges and excelling within any industry.

24/7 Contact Solutions can flex up and down as needed – scaling easily to meet client needs. Within a week time-frame we are able to onboard, learn about your business and offer pre-trained agents.

Through extensive coaching, training and ongoing continuous improvement, 24/7 Contact Solutions offer services such as:

  • Customer service and enquiries
  • Complaint resolutions
  • Case management assessments
  • Customer surveys
  • Emergency response communications
  • Back-office support
  • Appointment booking
  • Connecting customers with resources
  • Clinical and non-clinical telehealth
  • Sales service

Priority Caller Assistance

24/7 Contact Solutions can set up and run services aiding and providing case management for the most vulnerable people across Australia. Our team have the skills and empathy to connect with and assist callers in arranging the assistance they need. We are experts at navigating a changing landscape and we’ve built strong networks with the organisations we work alongside. We provide genuinely impactful case management for priority groups who require our specialist end-to-end case management.

Supporting vulnerable communities 24/7 Contact Solutions, Australian based Contact Centre Services

Complaint Resolution

Our 24/7 Contact Solutions Agents are highly trained to provide customers with timely and effective complaint resolutions. Our team listens to customer complaints, identifies any underlying issues that may be causing the dissatisfaction, works to address those issues, and follows up to ensure the customer is satisfied with the resolution. Complaint resolution is an essential part of any business, as it helps to build customer satisfaction, trust, and credibility and can positively impact a company’s reputation.

Customer Surveys

Our 24/7 Contact Solutions General Agents are experienced in providing customer survey support to government agencies and can help other businesses and organisation’s facilitate their customer surveys. Our agents are available to ensure customers have a positive experience when taking the survey, troubleshoot any technical issues that may arise during the survey process, and provide guidance and assistance to customers who may have questions or need help understanding the survey.

solutions we offer

Every service and every industry has at its core the persistent need for excellent customer service at each step of the customer journey. Our team have an outstanding reputation for this.

As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.