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Emergency Response Upscaling

We understand the importance of adaptability. Our team have a track record of working as an outstanding outsourcing team for unplanned emergency upscaling.

Offering call centre solutions to the Emergency Response Industry 24/7 Contact Solutions, Australian based Contact Centre Services

Pivoting to adapt to challenges

Emergencies are time critical – they occur suddenly and without warning and those affected require immediate assistance with prompt aid to address their emergency needs. 

24/7 Contact Solutions have extensive experience working with organisations & Government departments in their upscale and rapid response to emergency events. We are available 24 hours a day seven day a week, providing round-the-clock support for any emergency response, ensuring that help and support are always at hand.

Our team is known for its clear, concise and reassuring communication, aiding quickly and effectively those in need. With the added benefit of qualified clinical and non-clinical agents we can offer additional services, including crisis counselling, pre-triage and telehealth triage assessments.

Ensure your company isn’t caught off-guard by unexpected events – make essential preparations for upscale and expansion. With the ability to rapidly upscale services and deliver immediate assistance, our reliable and efficient team is the perfect solution – ensuring you are ready for any urgent response from virulent diseases to flooding & fire.

 

solutions we offer

As an onshore call centre service working with some of the largest national organisations and governments across Australia, we’ve helped shape the space and earned a reputation for outstanding customer service and attention to detail, exceptional communication and a can-do attitude.

As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.