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insurance

We understand that when disaster strikes there is little, if any, advanced warning. Our team have the ability to adapt quickly and implement services with minimal notice.

calm advice 24/7 Contact Solutions, Australian based Contact Centre Services

Agile teams that perform

The insurance industry is a complex and ever-changing field and plays an essential role in disaster management, spearheaded by contact centre support. 24/7 Contact Solutions can help to provide a vital link between customers and insurers through assessments, and the communication of necessary information and resources to customers, helping them to make informed decisions and cope with the aftermath of misfortune.

24/7 Contact Solutions have successfully supported national disaster responses with a well-equipped and dedicated team that works smart to take the pressure off insurers and their customers. Our team apply an analytical mindset, combined with creative thinking, and are capable of handling difficult customer situations and explain complex concepts. 24/7 Contact Solutions is your team during disasters and the recovery process.

solutions we offer

Our experienced and agile team are adept at managing high pressure situations, calmly assisting customers in stressful predicaments and supporting them through the assessment and solution process.

As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.