In today’s competitive world, our people are our competitive edge. Our actively engaged leadership and team members are motivated and ready to help! With a high retention rate, our team have an incredible depth of knowledge and experience to draw on providing our clients with a crucial competitive advantage.
We work together to understand and further our partners’ business aims and objectives. We make your business our business. Outsourcing to 24/7 Contact Solutions allows you to focus on your business whilst our highly qualified and experienced workforce ensures a positive customer experience and a cost-effective solution to your business.
We are renowned for our efficient and agile business approach, and bring a collaborative team mentality to all we do. We provide your organisation with broad industry-specific knowledge and expertise to implement effective solutions. We are a caring partner you can trust.
At 24/7 Contact Solutions, we provide high-quality Australian-based Contact Centre services. We put people first and see each call as an opportunity to connect, providing a quality service to our clients and their callers. It is our commitment to a solution-focused approach that has seen us consistently deliver the best outcomes time after time. We are an agile and reliable service provider for some of Australia’s largest national organisations and governments.
We can provide a qualified and experienced contact centre workforce for short-term and long-term campaigns. With a highly adaptabe workforce, we specialise in supporting clients who require service with minimal notice from a crisis or natural disaster to a sudden surge in contact centre requirements for any reason.
At 24/7 Contact Solutions, we have experience across broad industry sectors, from healthcare to insurance and travel.
With an extensive workforce of experienced clinical and non-clinical agents available at minimal notice, we can support your business to quickly and effectively deliver a positive customer experience.
Our motivation to achieve the highest standards as an organisation means we partner with our clients to implement and integrate tailored solutions that exceed expectations in every campaign.
If you’re looking for an exceptional workforce solution, look no further than 24/7 Contact Solutions.
Our agents, team leaders, case managers, auditors and clinicians, have worked consistently in challenging situations with some of the most vulnerable people in our population. All our staff strive to go above and beyond, and their experiences bring a wealth of knowledge to our team.
As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.
We pride ourselves on the management of complex cases and find solutions at every step to ensure all callers have the best possible outcomes and positive experience at every point of contact. Our satisfaction is customer satisfaction.
At 24/7 Contact Solutions, we invest in our team. A happy agent is the best person to serve customers, so we ensure we put our employees first. We take our time to get to know our team and their motivations, goals and aspirations. This approach produces a culture of inclusiveness, security, accountability and ownership of performance.
It also makes for a fabulous place to work.