Clinical telehealth
We understand the use of clinical agents relieves pressure on physical medical practices by providing triage and advice to callers through qualified and trusted medical practitioners.
Skilled clinical assessment and consultation
The COVID-19 pandemic highlighted the importance of alternatives to tactile medical services and created a new landscape for organisations to utilise clinical experience and knowledge remotely. Use clinical agents to your advantage by relieving pressure on your medical practice.
Employing certified clinicians can be difficult, which is where 24/7 Contact Solutions come to the fore. We have a vast network of experienced
clinical agents capable of quickly adapting to new work instructions and organisational requirements within new contact solutions
space. Utilising their skills ensures that our client’s customers get the 24/7 customer service quality and the exceptional knowledge
and experience of our clinical team.
Expertise at work
We provide targeted care and support for people who need assistance recovering from a health concern or who experience barriers to accessing care. We are able to manage priority groups such as the elderly, those living with a disability or carers of people living with a disability needing help after recovering from their own health concerns; refugee or asylum seeker status as well as those who identify as Aboriginal and/or Torres Strait Islander living in rural isolated communities.
With client consent, this can also require our clinicians to liaise with other family members or carers, and important services including local social services to assist with food relief and essential supplies, medicines, and other services.
Our highly dedicated team of registered healthcare professionals are able to adapt to regular changes in processes to provide the best care for the Australian public. Our team collaborated internally through regular discussion of best practices and in-service educational sessions and externally through referral processes when liaising with other health care providers.
We operate with exceptional attention to detail to ensure complete adherence to the Australian Privacy Act.
Other areas of expertise
solutions we offer
Our team have been responsible for clinical assessments and communications between clients and GP practices, health services and allied health providers, to facilitate optimum care and positive patient outcomes.
As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.