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Travel

We understand travel has numerous complexities. Our customised service ensures we adapt and find solutions to circumstances from lost luggage and stranded travellers to life-threatening situations.

Offering call centre solutions to the Travel Industry 24/7 Contact Solutions, Australian based Contact Centre Services

Managing crisis

Our contact centre case management and nursing teams offer comprehensive support for travel and insurance-related services,
with exceptional customer service.

Our highly experienced, educated and skilled team members have a proven track record – of

successfully supporting and proactively case-managing callers in extreme and dire situations across broad public health response
services.

Our leadership team provide decades of crisis response experience to ensure we build first-class employee case management and
crisis response training tools, support and escalation structures.

solutions we offer

Our onshore team have the skills and experience to meet the demands of a layered and diverse travel and tourism industry.

As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.