Travel
We understand travel has numerous complexities. Our customised service ensures we adapt and find solutions to circumstances from lost luggage and stranded travellers to life-threatening situations.
Managing crisis
Our contact centre case management and nursing teams offer comprehensive support for travel and insurance-related services,
with exceptional customer service.
Our highly experienced, educated and skilled team members have a proven track record – of
successfully supporting and proactively case-managing callers in extreme and dire situations across broad public health response
services.
Our leadership team provide decades of crisis response experience to ensure we build first-class employee case management and
crisis response training tools, support and escalation structures.
Our areas of expertise
solutions we offer
Our onshore team have the skills and experience to meet the demands of a layered and diverse travel and tourism industry.
As our name suggests our services are available 24 hours a day, seven days a week
That’s the 24/7 Contact Solutions difference.