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Category: Partnered Solutions

Employee Retention

Employee Retention: Learning & Development Opportunities – Part 3

In today’s fast-paced and ever-evolving business world, contact centres constantly seek ways to improve their productivity, efficiency, and standards. One of the most critical factors in achieving these goals is through continuous learning & development (L&D) of employees.

L&D refers to enhancing employees’ knowledge, skills, and competencies through various training, coaching and other development activities. Contact centres can cultivate a highly skilled and motivated workforce by investing in their employee’s professional growth. This investment improves performance, job satisfaction, and high employee retention rates.

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Staff Retention

Staff Retention: Effective Leadership for Positive Results – Part 2

Leadership is a multifaceted concept, with different interpretations depending on each person’s experiences. It often involves empowerment, inspiration, influencing others, crafting a clear vision & creating purpose, striving for excellence and leading with integrity. Leadership is also a pivotal factor in employee retention, with effective leadership correlating to high staff retention rates.

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