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Category: Services

Telehealth Nursing, parent on phone to telehealth enquiring about sick child who is lying under a blanket on the couch

Telehealth Nursing: Advancing Healthcare for Patients and Providers

Telehealth nursing is transforming healthcare by enabling nurses to deliver care remotely, improving patient access, convenience, and health outcomes. It is especially valuable for those in rural or underserved areas, allowing for timely interventions, reduced costs, and enhanced patient and provider satisfaction. As healthcare systems continue to evolve, telehealth nursing is emerging as a key solution for efficient, patient-centred care.

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Call centre staff focused on customer experience, Australia’s call centre industry

Australia’s Call Centre Industry Finds Reasons to Be Optimistic Despite Recent Challenges

Despite recent setbacks, Australia’s call centre industry is undergoing a quiet transformation with strong signs of optimism ahead. As customer experience becomes a top business priority, contact centres are evolving beyond phone-based support into multi-channel hubs. Far from fading, the sector is proving resilient, with innovation, talent, and empowered consumers driving its renewed importance.

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