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Category: Industries

Clinical Trial Recruitment

Enhancing Clinical Trial Recruitment with Contact Centre Collaborations

Developing new medicines, treatments and medical devices is an exciting process that comes with a great deal of planning and strategy. In addition, with a highly regulated industry, maintaining compliance and integrity and upholding ethical standards are essential for a successful clinical research outcome. With these considerations in mind, let’s examine one process component: clinical trial recruitment.

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Work-from-home

Work-from-home: 6 implementations to engage staff

If there’s one takeaway from how COVID-19 impacted work life, it’s that work-from-home practices are here to stay! But, along with the benefits of working from home come a new set of challenges for employers. For example, how to keep employees engaged with reduced face-to-face contact? How do we ensure our employees are happy? How do we create a work culture when we don’t see each other?

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Emergency Response Teams

Emergency Response Teams: How Contact Centres Can Help

Since 2020 Australia has faced a series of emergencies ranging from unprecedented fires & flash floods to a global pandemic. While we all hope that the worst of it is behind us, it is not enough to face these devastating events without a plan of action. In preparation, organisations nationwide and globally are taking the opportunity to plan and prepare for whatever comes next.  

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